Shipping, Handling and Taxes
We ship our products to U.S. (3 - 7 days) and Internationally (30 - 45 days). Be sure to enter your own name, shipping address and correct telephone number in the SHIPPING FIELDS and the actual credit card holder name, billing address and correct telephone number in the BILLING FIELDS during the checkout process.
Please note that U.S. and International orders are Tax Exempt (except California), but some countries might apply their own tax fees.
Please be advised that USPS, DHL, UPS and our shipping companies have a fuel surcharge besides the delivery fees. The fuel surcharge will be applied to Priority Courier, Xpresspost, Expedited Parcel, Regular Parcel, Xpresspost-USA/International, Puropak, Purolator International, International/USA-Air Parcel and Surface Parcel, and DHL shipments. Small packets USA and International will be excluded. If you like to verify our estimate for your shipment through USPS web site. Please note that shipping, handling and packaging boxes will be adjusted with USPS/DHL/UPS, before delivering your order (usually takes one business day). Once the product is delivered, you will be given a tracking number to monitor your delivery status.
NEXRC shipping fee starting $3.50 and can get a Free First Class Shipping (max 13 ounces) if purchased $50.00 and up, or Free Priority Mail if purchased $100.00 and up (within US only and excludes oversized items).
For International orders, shipping fee will depend on territories and get free International Standard Shipping if purchased $150.00 and up (excludes oversized items), or Free International Expedited Shipping if purchased $400 and up (excludes oversized items). Please note, additional "Remote Surcharge" by DHL may applied depending on your residential area (zone). Normally this is out site the urban areas. Our system is limited to identify every zones through out the world. Once you placed an order, and if your area falls within the remote category, we will confirm with you via the email about the final costs, to whether or not to proceed with the additional Exrepress charges.
We highly recommended to insure your item against loss or damage. NEXRC will not responsible if package is not insured by buyers.
Shipping & Risks
When products are shipped to you by a common courier, NEXRC HOBBY liability is limited by the common courier terms and conditions for shipping. You may wish to direct our company to add insurance, require signature on delivery, or schedule a pick up (USPS, DHL and UPS charge extra fees for some services). Also, USPS will ship any item that weighs around 30 kg/66 lbs and within 200,000 cm3 volume (beyond that will result extra fees).
Note: If you receive your order and notice any damage or alteration to the box condition, please refuse to accept the item (USPS/DHL/UPS will return the order back to us), or ask the courier guy to open/examine it for you. Otherwise, neither USPS/DHL/UPS nor our company can be held responsible for your actions. Ignoring this procedure will void your RMA (RETURNED MERCHANDISE AUTHORIZATION, check below for details).
Shipping fee is non-refundable.
All purchases are final, unless the product is defective. Please examine your package closely prior to opening the sealed package. Defective products will be approved for return within 14 days from receiving your order, and at your own expense (20 % restocking fee applies to all opened items or missing parts). Returns must be 100% complete. New items must be in an original and resalable condition, with all packaging, manuals, original invoice, RMA (if available) and packing slip.
Shipping and handling charges are not refundable (some exceptions apply). All (accepted) defective products will be either credited or exchanged. If your part(s) was defective, then we will exchange it within 14 days after receiving your order. NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. RMA numbers are valid for 10 days after issuing them. All RMA numbers must appear on the outside box.
To request a Return Authorization Number, please contact our Customer Support or send email to firstname.lastname@example.org . You must pay the shipping for the returned item(s). For non defective products shipped by NEXRC HOBBY or other companies, a restocking fee of 20% will be deducted from the total credit of returned item(s) (excluding shipping and taxes).
This return policy is not a warranty. NEXRC HOBBY reserves the right to change or cancel it at any time before accepting your order/return claim. For refund purposes, you need to precisely follow the previous return procedures. Also, you need to allow a reasonable period of time for the product to arrive to us and pass an inspection process. Once your return is accepted, we will credit or refund the total amount (including shipping and taxes).